The Perfume Spot Customer Service

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Contact The Perfume Spot

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Contact us 24 hours a day via email
1-800-830-1878 (toll free)

Customer service available 8am-4pm EST
The Perfume Spot

252 Fernwood Ave. Edison, NJ 08837

*Most orders placed by 2pm Eastern time ship the same day. In order to provide our customers with excellent service, we process orders using an automated system, therefore orders cannot be canceled or modified after they are placed. We are not responsible for typographical errors. Only one coupon per order. Packaging and bottles change often and may not be exactly as shown.

Christmas Delivery times

Order by Wed Dec 19th 2pm eastern time and select any shipping method and your package will arrive by Monday Dec 24th. Must be a valid STREET address (not including PO boxes) in the lower 48 states only. In the event a package is late and it isn't due to an address error or conditions out of our or the carriers control we will refund the shipping charges paid. 2 day service order deadline is Thur 12/20 @ 2pm Eastern, and 1 day service order deadline is Fri 12/21 @ 2pm Eastern.

Shipping & Tax Information - US Only

Shipping Method	Time in transit	Available to	Shipping charge
Economy	3-8 Business days	ALL	FREE
Standard	2-5 Business days	Continental US	$3.95 flat fee
2 Day Service	2 Business^ days	Continental US	$14.95 + $1 each additional item.
1 Day Service	1 Business^ day	Continental US	$39.95 + $2 each additional item.

*Delivery Guarantee and air service is available only to a street address in the lower 48 states. In the event a guaranteed package does not arrive at the guaranteed time we will be responsible for the shipping charges only.
**Total of order is after all discounts and before any tax, shipping, or gift-wrap charges. No exceptions!
*^Business days are none holiday Monday to Friday. On occasion a package might be delivered on Saturday to a residence if scheduled for Monday delivery.

Tax is collected on orders shipping to NJ only (6.875%)

Awarding Winning Customer Service!

We are thrilled to announce that The Perfume Spot has earned the 2016 Bizrate® Circle of Excellence Platinum Award. The Bizrate Circle of Excellence recognizes those online retailers that have provided outstanding online customer experiences throughout the previous 12 months. This year, only 80 companies received the Platinum Award, representing 1.7% of our North American Retailer Network. Congratulations on this momentous accomplishment ThePerfumeSpot.com is the only online fragrance retailer to receive the Platinum award for 2016. ThePerfumeSpot.com is also a Yahoo! Shopping Top Service store.

Tester/Unboxed items

Some of our items are available as testers or unboxed. They are the same exact high quality products but without the fancy packaging and/or cap. Testers usually do not come in a box or with a cap, while most unboxed items come with the cap. If you are purchasing fragrances for yourself or just do not need a box for the products these items will offer great savings.

Privacy Policy

All information you provide to us will not be shared with any one. Any information you provide to us is used to process your order. We will not sell or rent your e-mail address or any other personal information to anyone. All transactions are encrypted by Secure Socket Layer, the industry standard.

Return Information

We offer a 30 day money back guarantee. Just send any unused item back to us within 30 days of ORDERING in the original packaging and we will gladly refund your money. We do not require a return authorization. We recommend you use an insured carrier such as UPS, FEDEX, or INSURED priority mail! We can not refund shipping charges, if your order was shipped free, the actual shipping fee (what we paid the carrier) will be deducted from all returned or refused orders. If an order is upgraded for free we will deduct the actual shipping fee (what we paid the carrier.) If for any reason the package is refused or is returned for an incorrect address or after 2 delivery attempts, the customer will be responsible for shipping fees back to our facility and restocking fee of 20%. Opened item will also be charged a restocking fee of 20% . We can not accept returns past 30 days from date of order or on skincare/hair care items. No exchanges are accepted. All returns will result in refund to original payment method.
Return Address:
ThePerfumeSpot.com
252 Fernwood Ave
Edison NJ 08837

International Customers

We are unable to ship out of the US and are unable to accept credit cards issued out of the US.

Over 2 Million Satisfied Customers • 100% Authentic Fragrances • Money Back Guarantee